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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jan Baja

Jan Baja

February 5, 2025

5  out of  5
rating by Jan Baja
"I have dealt with agents at Julie Ngo’s State Farm office for a few years. Excellent, professional service!"
We responded:
"Thank you, Jan, for your kind words! We're happy to know you've been satisfied with the professional service from our team over the years. If you ever have any questions or need further assistance, we're here to help!"
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Yvette Johnson

February 5, 2025

4  out of  5
rating by Yvette Johnson
"I am grateful for Elizabeth and her tenacity. She truly tried to help me figure this whole thing out. I had a Mail agent, but he didn’t seem quite interested. In fact, he seemed a little nonchalant.. Thank you, Elizabeth"
We responded:
"Thank you, Yvette, for sharing your experience. I'm happy to hear that Elizabeth was able to assist you with dedication and care. We appreciate your feedback regarding the other agent and will address this to ensure a better experience in the future. If you have any more questions or need further assistance, please feel free to reach out to our office."
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SHIRLEY RETMAN

February 5, 2025

5  out of  5
rating by SHIRLEY RETMAN
"Thank you for your excellent and thorough customer service. Always personalized and always great!"
We responded:
"Thank you Shirley! We appreciate you so much!! We love our client family!! And Nichole is a rockstar!!"
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John Gonzalez

January 31, 2025

5  out of  5
rating by John Gonzalez
"Elizabeth, was extremely helpful! She went above all expectations to resolve my issue. Thank You so much, releived my stress."
We responded:
"We really appreciate you taking the time to share your feedback, John! It’s wonderful to hear that Elizabeth was able to go above and beyond to help resolve your issue. We’re so glad she could relieve your stress— that’s exactly what we aim for. We’ll be sure to pass along your kind words to her. If you ever need further assistance, don’t hesitate to reach out!"
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Connie Ghosn

January 30, 2025

5  out of  5
rating by Connie Ghosn
"The service is great! Our questions regarding our homeowner's policy were answered with knowledge and professionalism."
We responded:
"Thank you, Connie! I'm happy to know that you found our service great and that we could answer your questions about your homeowner's policy with knowledge and professionalism. If you have any more questions, feel free to reach out. "
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Ralph Buchanan

January 24, 2025

5  out of  5
rating by Ralph Buchanan
"Huge thank you, to the Julie Ngo and Team at old town Temecula. We have had the best service with courtesy in every way possible, from the office visits, phone calls, and emails, it is always a positive and warm experience, you will not find another insurance company… so caring and professional. I recommend Julie NGO, State Farm and her Team to anyone that needs help with finding the best!"
We responded:
"Thank you so much, Ralph, for your wonderful feedback! I'm delighted to know that you had such a positive experience with our team at the Old Town Temecula office. Your recommendation means a lot to us, and we're grateful for your support. If you ever need assistance or have questions, feel free to reach out. We're here to help!"
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Dennis Noble

January 23, 2025

5  out of  5
rating by Dennis Noble
"Been with Julie for many years and her office staff have always been very helpful, kind, and understanding. No better insurance agency in California."
We responded:
"Thank you, Dennis, for your wonderful review! I'm so happy to know that you have been with us for many years and that our team has consistently provided helpful, kind, and understanding service. Your support means a lot, and we're grateful to be your choice for insurance in California. If you ever need anything, don't hesitate to reach out!"
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Marcia Mikesell

January 21, 2025

5  out of  5
rating by Marcia Mikesell
"Elizabeth Nava helped me today with an additional name on my Trust. She was really nice, funny, professional, and explained to me how to send some info to her via text message. A delight to work with!"
We responded:
"Thank you, Marcia, for sharing your experience! We're thrilled to hear that Elizabeth made the process smooth and enjoyable. If you have any further questions or need assistance, don't hesitate to reach out. We're here to help!"
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Lynelle G

January 21, 2025

5  out of  5
rating by Lynelle G
"Julie and her staff have been nothing but polite and professional we us. They are quick to respond to our questions as well as assist us if something arises."
We responded:
"Thank you so much for your wonderful feedback, Lynelle! I'm glad to know that our team's politeness and professionalism have made a positive impact on your experience. We're always here to respond quickly and assist with any questions or concerns. If there's anything else you need, please don't hesitate to reach out. Your support means a lot to us!"
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Danny

January 21, 2025

5  out of  5
rating by Danny
"Got some help from Lisa today, I must say, she is so professional, and so sweet and so caring. I can tell Lisa is the captain of the ship and I can respect that. Thanks Lisa, and Liz and Alex and Julie ."
We responded:
"Thank you, Danny, for your wonderful feedback! I'm delighted to hear that Lisa, along with Liz, Alex, and myself, made a positive impact on your experience. Lisa's professionalism and caring nature truly shine, and it's great to know you felt supported. "
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kaisaer Abudulufu

January 21, 2025

5  out of  5
rating by kaisaer Abudulufu
"Alex is nice and friendly, explained everything clearly."
We responded:
"Thank you, Kaisaer, for your wonderful feedback! I'm glad to know that Alex was able to provide clear explanations and a friendly experience. If you have any more questions or need assistance, feel free to reach out to our office. We're here to help!"
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Azariah Dela Rosa

January 17, 2025

5  out of  5
rating by Azariah Dela Rosa
"Super helpful. I've been a customer since 2019, always there to help and friendly people."
We responded:
"Thank you, Azariah, for your continued support since 2019! I'm happy to know that our team has been helpful and friendly throughout your experience with us. We're always here to assist with any questions or needs you might have. Feel free to reach out anytime!"
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Kailee Wallace

January 17, 2025

5  out of  5
rating by Kailee Wallace
"I was having trouble with past insurance companies. However, Elisabeth got everything handled in seconds gave me a great quote I couldn't refuse!"
We responded:
"Thank you, Kailee, for sharing your experience! I'm so happy Elisabeth was able to assist you quickly and provide a quote that met your needs. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
Profile photo of Juan Garcia

Juan Garcia

January 16, 2025

5  out of  5
rating by Juan Garcia
"Top 10 when you call the branch it is an actual person that answer and if you are a member they have you’re info pulled up when they answer 10"
We responded:
"Thank you, Juan, for your fantastic review! I'm glad you appreciate the personal touch when calling our branch and the efficiency of having your information ready. We're here to make your experience as smooth as possible. If you ever need anything else, feel free to reach out!"
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Sanjay

January 15, 2025

5  out of  5
rating by Sanjay
"I was confused about the points. I got on my record and the effect of them with my Insurance. Elizabeth did an amazing job, explaining everything. She was very knowledgeable and efficient. Thank you for the great experience."
We responded:
"Thank you, Sanjay, for sharing your experience! I'm happy to know that Elizabeth was able to assist you effectively and provide clarity on your insurance points. Her knowledge and efficiency truly make a difference. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
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paul

January 10, 2025

5  out of  5
rating by paul
"Alex was a charm to work with. I will definitely use this agency in the future."
We responded:
"Thank you, Paul! I'm happy to hear that Alex made your experience enjoyable. We're grateful for your support and look forward to assisting you with your insurance needs again. If you have any questions or need further assistance, feel free to reach out to our office."
Profile photo of Andrea Dunham

Andrea Dunham

January 10, 2025

5  out of  5
rating by Andrea Dunham
"I just got off the phone with Lisa Anderson and she was wonderful. We needed to add a new car and had a variety of other insurance questions. She was patient, helpful and knowledgeable. We always have great experiences with this agency."
We responded:
"Thank you, Andrea, for sharing your experience! I'm so happy to hear that Lisa was able to assist you and answering your insurance questions. Her patience and knowledge truly make a difference. We're grateful for your continued trust in our agency and look forward to assisting you with any future needs. If you have more questions or need further assistance, feel free to reach out anytime!"
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natalie monteilh

January 9, 2025

5  out of  5
rating by natalie monteilh
"This Temecula State Farm is the best!! My gem of an agent is Nadine and she is incredible! She is top tier: knowledgeable, understandable, professional, experienced, efficient, and the cherry on top - personable and kind! I feel like I won the lotto with Nadine. State Farm offers great policies but to have an agent that breaks it down and looks out for you makes it so that I trust and feel supported by my insurance even more! I HIGHLY suggest working with this agency and if you get the pleasure of working with Nadine, you’ll see what I’m talking about! Thank you Julie Ngo’s State Farm Agency!"
We responded:
"Thank you, Natalie, for your fantastic review! I'm so happy to hear about your positive experience with Nadine. Her dedication to providing knowledgeable and personable service truly shines through. We're grateful to have her as part of our team. If you ever need further assistance or have any questions, feel free to reach out to our office. We're here to help!"
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Linda Jeckel

January 9, 2025

5  out of  5
rating by Linda Jeckel
"Elizabeth was very helpful and professional."
We responded:
"Wow, thank you for the 5-star rating, Linda! I'm delighted to hear that Alex provided you with helpful and professional service. Our team at Julie Ngo - State Farm Insurance Agent in Temecula, CA, is committed to delivering exceptional service to all our clients. We appreciate your feedback and look forward to continuing to meet your insurance needs in the future."
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Nesanne Seibert

January 8, 2025

5  out of  5
rating by Nesanne Seibert
"Julie’s team has provided exceptional service from the moment service started. We have been through several agents over the years, but hands down, this has been the easiest team to work with. They are proactive, kind and understanding. I truly don’t have to worry about our coverage which they provide all of my policies. Thank you all for taking good care of us personally and professionally."
We responded:
"Thank you so much, Nesanne, for your wonderful feedback! I'm happy to know that our team has made your experience seamless and stress-free. It's great to hear that you feel well taken care of both personally and professionally. If you ever have any questions, please don't hesitate to reach out. We're here to help!"
Profile photo of Lynn Ramos

Lynn Ramos

January 7, 2025

5  out of  5
rating by Lynn Ramos
"The Best insurance company ever. Julie Ngo, Elizabeth and the rest of her staff are knowledgeable and always professional. Any quotes, questions or concerns they take care of it immediately. Truly a very caring Team, thank you all for the well wishes and recovery gift for my husband. He doesn't share his blanket. Thank you all for your friendly and professional care. I recommend this office: State Farm Insurance - Julie Ngo office👍😁"
We responded:
"Lynn!! Remember the days of being next door to us? Best days ever! We appreciate you and your family so much!! Thank you for recognizing my fabulous team!!"
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Lorrie Chelfini

January 6, 2025

5  out of  5
rating by Lorrie Chelfini
"Always on point and responsive. Thanks Alex!"
We responded:
"Thank you, Lorrie, for your wonderful feedback! I'm delighted to know that our service is consistently on point and responsive. Alex is a valued team member, and we're grateful for his dedication. If you have any questions or need further assistance, feel free to reach out to our office. We're here to help!"
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Vince Brooks

December 18, 2024

5  out of  5
rating by Vince Brooks
"real good customer service experience and one of the better price quote on auto and home. Lisa is great to deal with."
We responded:
"Thank you, Vince! I'm glad you had a positive experience with our customer service and found our pricing competitive for your needs. Lisa is indeed a valuable part of our team, and we're happy to have her! "
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C Hardy

December 17, 2024

5  out of  5
rating by C Hardy
"Excellent team leadership. Best customer service"
We responded:
"Thank you, C Hardy! I'm glad to know you appreciated our team's leadership and customer service. We're here to assist you with any future needs or questions."
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Raymond Neiland

December 10, 2024

5  out of  5
rating by Raymond Neiland
"Julie and her staff and extremely helpful and ready to answer all questions. Love working with Julie one of the friendliest people you can find. Her staff jumps in when Julie isn't available"
We responded:
"Awwww...Raymond! Thank you for being the best part of our agency! We love our agency family :)!!"